About Premier Facilities Maintenance

Company profile

Premier Facilities Maintenance offer a full facilities support service, meaning you can be sure of a reliable service designed and tailored specifically for you designed to create efficiency, minimise disruption, protect assets and maximise value. Leaving you free to focus and grow your core business.

Premier Facilities maintenance services consist of a range of reactive, planned and compliance maintenance services. We’re there to fix things that go wrong unexpectedly and to schedule and deliver your year-round planned and compliance property and building services maintenance.

Our reactive maintenance service has competitive, transparent rates. You can ring our helpdesk 24/7 and speak to a maintenance experienced coordinator with direct access to skilled, multi-trade specialists throughout the UK.

You can be sure of high standards, we constantly monitor service quality and workmanship with selective site visits. You can also access up to date, accurate management information at all times through the Premier Facilities Maintenance web portal. It’s easy to analyse your spend by location, trade and response time.

The most cost effective way to maintain your buildings is through a programme of planned property maintenance by talking to our clients we can offer a maintenance package designed and scheduled to best suit your  business requirements.

At Premier Facilities Maintenance we implement a planned maintenance services regime to eliminate problems before they can grow into emergencies. This saves you money by reducing the number of reactive call outs we have to make.

We offer a full range of compliance services including electrical, gas, legionella and fire services to ensure your building is compliant with current regulations and good practices. You can check your compliance status by site or service via a secure web portal and download your test certificates.

In emergencies – everyone has emergencies – a single call or job request through a web portal to our 24/7 helpdesk is all you need to solve your problem.

Our facilities helpdesk is manned by professionally trained staff that can immediately understand your issue and deliver the best solution. We offer:
  • 24 hour coverage, 365 days per year
  • 3rd party supply chain management
  • Client budget management (Revenue & Capex)
  • Compliance scheduling
  • Asset management
  • 24/7 telephone/e-mail coverage
  • Expert questioning to ascertain the true nature of any issues
  • Batching of non-urgent works to eliminate costly reactive maintenance
  • Management of all planned maintenance schedules
  • Allocation of works to relevant parties
  • Management support for nominated suppliers
  • Management of job closedowns
  • Supplier performance management and reporting
  • Warranty Management
  • Operational issue reports
  • Accurate and timely management reporting

Our clients have their own helpdesk co-ordinators which means you know you’re speaking to someone who understands your business and its challenges. Depending on the service levels we’ve agreed and what the problem is, your helpdesk co-ordinator can arrange for the right tradesman to be on site from within 2 hours to 5 days depending on the severity of the issue.

Our rates are competitive and fully transparent.

Premier Facilities Maintenance have a strong approach to health & safety and hold BESA and Safe Contractor accreditation. You also have the added peace of mind that Premier Facilities Maintenance online reporting gives up to the minute information from job reporting through to job completion.

We employ reliable, skilled and experienced trades people including our own team of electricians, plumbers, gas engineers, refrigeration engineers and carpenters together with specialists in boarding & glazing, drainage, pest control, locks, roller shutter doors, fire and security engineers and more. No job is too big, too small or too difficult.

Well maintained buildings provide a lasting return on your investment, whatever their use.

Prevention is always better than cure and preventative maintenance is a proven and cost-effective way to maximise and retain the value of your property. It extends the life cycle of your assets.

Premier Facilities Maintenance can help you minimise your property expenditure by creating a maintenance schedule to minimise breakdowns and failures. We work alongside you to compile an asset register and agree the right level of maintenance for each facility.

The Premier Way

We have built our position in our industry though an absolute commitment to ever improving quality, both of our material products and our service delivery. We call this the ‘Premier Way’.

The ‘Premier Way’ means challenging ourselves to constantly improve our service and our processes in order to deliver competitive advantage for our clients – the people who really make our business evolve.

‘The Premier Way’ means not separating processes from people. We find and nurture the best talent both with young people and within the industry, and this staff retention as a company built of the best in people is key to ensuring our methods and our results are always improving – raising the industry standards.

‘The Premier Way’ means striving to understand our clients’ needs and priorities and maintaining an open, honest dialogue with them, not just during the design and delivery stage but continuing after completion with customer support.

This ensures that the clients feel fully supported by a committed team and this enables us gain a deeper understanding of how best to serve them.

By seeking to find advantage for our clients, we find it for ourselves.

‘The Premier Way’ ensures our working ways are thoroughly planned and competitively delivered, through a well-managed design and procurement process, and a secure, reliable and proven supply chain. This keeps goals, budgets and deadlines firmly on track and enables us to deliver projects that are an enduring asset to our clients and their businesses.

Although striving to be proactive we must be always prepared to be reactive as the industry dictates a quick and reliable fast response to any emergency.

Mission Statement

“Our aim is to achieve the highest professional standards and quality of service to our clients”.

The majority of our work comes from our continued long term clients- we have always recognised the importance of providing consistently high levels of service, coupled with expertise and professionalism.

This approach forms the cornerstone of our business

Our in-house fully-trained labour force totals around 60, and together with our office engineering and administration staff, they offer the skills, experience and enthusiasm required to succeed and satisfy our customers.

Our philosophy has always been to train our own, and the majority of our Technical staff, Foremen and Electricians joined us from school and completed their apprenticeships with us.

The continuity and familiarity this brings enables us to maintain our high standards in the highly demanding and competitive Commercial, Industrial sectors.

We can offer a full Design and Installation service, we utilise the latest software technology to produce accurate and appropriate schemes, compliant with the latest standards and regulations.

Alternatively, we are happy to work to the specification and drawings provided by the clients Project Services Designer.

We employ 60 staff, trained and qualified to provide a comprehensive Mechanical & Electrical service. We are proud to have an extremely low staff turnover because we truly value our people.

Below are just some of our other values:

  • Pride in technical experience
  • quality of work and the skills and experience of our engineers
  • detail and accuracy in all that we do, including estimating, drawing, project management and finance control
  • Commitment to understanding the client’s requirements and delivering on time, within budget and to specification
  • Above all-Trust and honesty between ourselves, our clients and our partners

Experience – Understanding – Flexibility – Delivery